Returns and Exchanges at Get Chicago Packaging

 

At Get Chicago Packaging, we strive to ensure your complete satisfaction with every order. However, we understand that returns or exchanges may occasionally be necessary. Please review the following guidelines carefully.

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1. Eligibility for Returns/Exchanges

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To be eligible for a return or exchange, items must meet the following criteria:

• Condition: Items must be unused, in their original packaging, and in resalable condition.

• Time Frame: Requests for returns or exchanges must be initiated within 30 days of the original delivery date.

• Packaging: Items must be returned in their original, undamaged packaging.

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Non-Returnable Items:

The following items are not eligible for return or exchange:

• Custom Orders: This includes any items that have been custom printed, produced in custom sizes, or include custom additives or setups.

• Special Order, Non-Stock Items: Items that are not regularly stocked by Get Chicago Packaging and were specifically ordered in for your request (e.g., specialized heavy-duty steel strap seals with specific minimum order quantities, custom printed tape, etc).

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2. Reasons for Returns/Exchanges

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We accept returns and exchanges for various reasons:

• Errors on Our Part: If your order was incorrect due to a mistake by Get Chicago Packaging (e.g., mispicked item, incorrect quantity shipped), we will gladly accept the return or arrange for an exchange at no cost to you.

• Change of Mind: If you have changed your mind about an item, you may return it, subject to a 15-20% restocking fee. The final restocking percentage will be determined based on the item and circumstances.

• Customer Order Error: If you ordered the wrong size or type of product, you may return the item. However, in these cases, all freight costs associated with the return and any subsequent exchange shipment are the responsibility of the customer.

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3. The Returns/Exchanges Process (Step-by-Step)

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To initiate a return or exchange, please follow these steps:

• Contact Customer Service: Once you identify an issue or wish to initiate a return or exchange, please contact our Get Chicago Packaging Customer Service Team immediately at orders@getchicagopackaging.com

• Provide Order Information: Please have your original Purchase Order (PO) number and/or Invoice number readily available when you contact us.

• Describe the Issue: Clearly state the item(s) you wish to return or exchange, the quantity involved, and the specific reason for the request.

• Customer Shipment (if applicable): In most cases, the customer will be responsible for shipping the item(s) back to Get Chicago Packaging.

• Obtain an RMA Number: Our Customer Service Representative (CSR) will provide you with a Return Merchandise Authorization (RMA) number. No returns will be accepted without a valid RMA number.

• Arrange Pickup (if applicable): If Get Chicago Packaging is arranging the pickup of the incorrect or unwanted items, you will need to provide the full pickup address, receiving hours, and the name and phone number of a contact person at the location who is knowledgeable about the return. This ensures a smooth and efficient pickup process for our carrier.

• Mark the Return Shipment: Clearly mark the RMA number on all skids or boxes being returned, as well as on any accompanying paperwork.

• Processing Exchanges: If a corrected item needs to be shipped to you, Get Chicago Packaging will process a new order to generate the necessary shipping paperwork. The return and subsequent credit will then be processed to reconcile the invoicing.

• Credit Processing: Credits for returns are typically processed on Fridays. Please allow adequate processing time for the credit to appear in your account.

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We appreciate your business with Get Chicago Packaging. If you have any questions regarding our returns and exchanges process, please do not hesitate to contact our Customer Service Team.