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  • How do I place an order on your website?
    Simply browse our products, add the items you need to your cart, and proceed to checkout. You'll submit your order without immediate payment.
  • Why don't I pay for my order immediately?
    We review each order to ensure accurate shipping costs and verify tax-exempt status (if applicable). This allows us to provide you with the most accurate and cost-effective pricing.
  • What happens after I submit my order?
    Our team will review your order, verify product availability and your delivery address, as well as calculate the best shipping rates. If you're tax-exempt, we'll verify this as well.
  • How will I pay for my order?
    After our review, we'll send you a secure payment invoice via our website portal. You can then pay online with a credit card.
  • How do I provide my tax-exempt information?
    During our order review, we will request your tax-exempt documentation (CRT-61). Once verified, we will remove any applicable taxes from your invoice.
  • When will my order ship?
    Your order will be processed and shipped promptly after we receive your payment through the secure online invoice.
  • How long does the order review process take?
    We aim to review all orders as quickly as possible, typically within 30 Minutes to 1 Hour. You will receive a notification via email when your invoice is ready. If you need to speak to a representative, we can definitely connect with you over the phone.
  • Why do you need my delivery address before I pay?
    Knowing the delivery address is essential to calculate the most accurate shipping costs for your order.
  • How do I know the payment invoice is secure?
    All payment invoices are either sent through the secure website portal or a link to a square invoice, ensuring a safe and reliable payment process.
  • Do you charge freight fees?
    Yes, freight charges apply based on the number of pallets being shipped.
  • How are freight charges calculated?
    Freight charges are determined by the number of pallets, the weight of the shipment, and the delivery location within the Chicagoland Area. Please contact us for a detailed quote.
  • Do you offer free delivery?
    When ordering stock boxes, we offer free delivery when buying boxes (ONLY) totaling $950 or more.
  • Can I combine other items with boxes to reach the $950 free delivery threshold?
    No, the $950 threshold for free delivery applies exclusively to box purchases. Other items are subject to freight charges.
  • What happens if i order boxes and other items?
    The boxes can have free shipping if they reach the $950 threshold. The other items will have freight charges applied.
  • How do I get a quote for freight charges?
    Please add the items to your cart and proceed to checkout, or contact our customer service team for a personalized freight quote. Once your order is placed, someone from the customer support team will reach out to you to review the lowest freight cost option.
  • What locations do you deliver to?
    Products ordered on this Get Chicago Packaging site are exclusively delivered to commercial business locations within the Chicagoland Area.
  • Do you offer residential delivery?
    No, we currently only provide delivery to commercial business addresses.
  • What are your delivery days?
    We deliver Monday through Friday, excluding public holidays.
  • What is your order cutoff time for next-day delivery?
    Orders placed and paid for by 12:00 PM (noon) Monday through Friday are estimated for delivery to your docks on the next business day.
  • How do I know when to expect my delivery?
    After placing your order, you will receive an estimated delivery date and time via email. Please ensure someone is available at your receiving dock during that time.
  • Can I schedule a specific delivery time?
    While we provide estimated delivery windows, we cannot guarantee specific delivery times. Please contact us to discuss potential scheduling options.
  • What if my business is closed on the estimated delivery date?
    Please contact us immediately to reschedule your delivery. Undeliverable orders may incur additional fees.

Questions about our products? We're Here to Assist You

Call Us:

630-581-9581

Have a quick question?  Let's Chat!

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