At Get Chicago Packaging, your satisfaction is important to us. While most of our products are standard, ready-to-ship items, some situations may require a return or exchange. Please review the policy below before submitting a request.

1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, products must meet all of the following conditions:

• Unused and in resalable condition

• In original, undamaged packaging

• Return request submitted within 30 days of delivery

Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

• Custom-made products
  (custom printing, custom sizes, custom additives, special production runs)

• Special-order or non-stock items
  (products brought in specifically for your request, such as unique steel strap seals, printed tape, etc.)

2. Reasons We Accept Returns/Exchanges

✔ Our Error

If the wrong item, incorrect quantity, or an order-picking error occurs, we will correct it at no cost to you.

✔ Change of Mind

Returns for preference-based reasons are accepted with a 15%–20% restocking fee, determined by product type and condition.

✔ Customer Order Error

If you ordered the wrong size or product:

• The return is allowed, but

• All freight costs (return shipping + any replacement shipment) are the customer’s responsibility.

3. How to Start a Return or Exchange

Please follow all steps to ensure timely processing.

Step 1 – Contact Customer Service

Email our team at orders@getchicagopackaging.com to initiate the request.

Step 2 – Provide Order Details

Include:

• Purchase Order (PO) number or Invoice number

• Item(s) being returned and the reason

• Quantities involved

Step 3 – Obtain Your RMA Number

A Return Merchandise Authorization (RMA) number is required.
Returns will not be accepted without a valid RMA.

Step 4 – Returning the Products

Depending on the situation:

Customer-Arranged Return Shipping

Most returns require the customer to ship the items back to us.

Get Chicago Packaging Arranged Pickup

If we are coordinating a pickup:
Please provide:

• Full pickup address

• Receiving hours

• Contact person name and phone number

This ensures carriers can successfully retrieve the items.

Step 5 – Mark All Return Shipments Clearly

Write the RMA number on:

• Each box or pallet, and

• All associated paperwork

Step 6 – Processing Credits & Exchanges

• Replacement items (if needed) will be created as a new order

• Return credits are typically processed on Fridays

• Please allow time for your bank or payment provider to reflect the credit

Questions or Help

Our Customer Service Team is here to assist.
Email us anytime at orders@getchicagopackaging.com.