Returns & Exchanges

At Get Chicago Packaging, we aim for your complete satisfaction with every order.  If a return or exchange is necessary, please review the guidelines below.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must be:

• Unused and in resalable condition

• In original, undamaged packaging

• Requested for return within 30 days of delivery

Non-Returnable Items

Custom-made, custom-printed, special-order, and non-stock products cannot be returned or exchanged.

2. Returns & Exchanges

Errors on Our Part

If Get Chicago Packaging ships an incorrect item or quantity, we will arrange the return or exchange at no cost to you.

Change of Mind or Customer Order Error

Eligible products may be returned if you change your mind or order the incorrect size or product.

• A 15% restocking fee applies to returns not resulting from an error by Get Chicago Packaging.

• The customer is responsible for return freight and any freight associated with replacement products.

• For orders paid by credit card through Square, non-refundable payment processing fees may be deducted from the refund amount.

3. How to Start a Return or Exchange

Step 1 - Contact Customer Service

Email orders@getchicagopackaging.com to request a return or exchange.

Step 2 - Provide Order Details

Please include your PO or invoice number, items and quantities being returned, and the reason for the return or exchange.

Step 3 - Receive Your RMA Number

A Return Merchandise Authorization (RMA) number is required. Returns will not be accepted without a valid RMA.

Step 4 - Return the Items

Most customer-requested returns must be shipped back at the customer's expense.

If Get Chicago Packaging arranges pickup, please provide the complete pickup address, receiving hours, and a contact name and phone number.

Step 5 - Identify the Return

Clearly mark the RMA number on each box or skid and on all paperwork included with the shipment.

Step 6 - Inspection and Credit

Returned products will be inspected before credit is issued. Replacement products, when applicable, will be processed as a new order. Credits are typically processed on Fridays. Please allow additional time for the credit to appear on your account or original payment method.

Questions?

Contact our Customer Service Team at orders@getchicagopackaging.com